How can we help?

Use the same method you used before: Apple, Google or email. With email, check your spam folder for the code; each code works for 10 minutes. If you used Apple's "Hide my email", sign in with Apple rather than by email.

Install the app and sign in with the same account. Everything you recorded comes back automatically.

Each person needs their own account. Log out in Me, then sign in or create a new account.

Cancel your subscription first: Me → Your subscription → Cancel or see receipts in the App Store. Then go to Me → Delete account and confirm. This permanently deletes your account and all its data. Deleting the account does not cancel a subscription, which is why the app asks you to confirm that you cancelled it.

You can try everything free for 7 days. You start it with your Apple ID, and you are charged when it ends unless you cancel at least 24 hours before. Me → Your subscription shows how many days you have left and the date you would be charged. Each Apple ID gets one trial, so reinstalling the app does not start another.

In the app: Me → Your subscription → Cancel or see receipts in the App Store. Or on your iPhone: Settings → your name → Subscriptions → CountCal → Cancel Subscription. Cancel at least 24 hours before the renewal or trial end date to avoid being charged.

Yes: Me → Your subscription → Switch to yearly (or monthly). Apple shows the exact price and when the change starts before you confirm. Going from monthly to yearly starts straight away; going from yearly to monthly starts when your current year ends. A founding-member yearly price cannot be bought again once you leave it.

Make sure you are signed in to the same account, then tap Restore purchases on the first screen. If it still does not work, email us with your Apple ID email and we will look into it.

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Tap the meal on Today and choose Edit, or just tell Record what's different, for example "the rice was 150 g". The more detail you give, the closer the estimate.

On Today, go back to that day and tap "Forgot something? Add it to this day". If you say "today I had…" in that chat, the meal goes to today.

To keep the service reliable, everyone can add up to 10 entries a day (with a few photos). Favourites, your usual and Log again still work, you can still correct a meal, and entries start again at midnight.

Check that CountCal has access to the microphone in your phone's settings. You can always type instead.

Yes. Favourites and one-tap logging work fully offline. Meals you describe are saved and estimated once you're back online.

Go to Me → Reminders and check that at least one is switched on. Then check that notifications are allowed for CountCal in your iPhone's Settings → Notifications. A reminder is skipped on a day you have already added a meal around that time.

Me → Connect a device. You sign in to your device account on its own page and come back. CountCal then uses the calories your device measured for each finished day, and the typical day from the last two weeks for today. Disconnect from the same place to remove what we stored.

CountCal uses your device's number for each finished day. Today uses your typical day, because today is not over yet. Without a device, the burn is estimated from your height, weight, age and activity level, which is an average and can differ from your own body.

Go to Me → Daily targets → How these are calculated. You'll see each step with your own numbers and the scientific sources. You can also set your own targets there.

Go to Me → Export my data and choose JSON (everything) or CSV (your meals, for a spreadsheet).

Yes. We never sell your data or use it for ads. Read the Privacy Policy for the full details.