CountCalTerms of Use
These terms apply when you use the CountCal app and website. CountCal is operated by Matilde Casamonti, based in the United Arab Emirates ("CountCal", "we", "us"). By creating an account or using the app, you agree to these terms and to our Privacy Policy.
1. The service
CountCal lets you record what you eat by voice, text or photo, estimates the nutrition of your meals, and shows your targets, score and trends. If you wish, you can connect your own wearable to make your estimated burn more exact. Features may change over time as we improve the app.
2. Not medical advice
CountCal is a wellness tool for everyday eating. It is not a medical device and does not diagnose, treat or prevent any condition.
Nutrition values are estimates produced partly by artificial intelligence and may be inaccurate. Targets, and the energy your body burns, are general guidance based on published methods (and, if you connect one, your device's own estimate) and may not suit you. Always check the numbers before relying on them, and speak to a doctor or registered dietitian before changing your diet, especially if you are pregnant, breastfeeding, have or have had an eating disorder, have diabetes or another medical condition, or take medication. Stop using the app and seek help if it affects your wellbeing negatively.
3. Your account
- You must be at least 18 years old to use CountCal.
- Give accurate information, especially the details used to calculate your targets.
- Keep your sign-in method secure. You are responsible for activity on your account.
- An account is for one person. Each person who uses CountCal needs their own account.
4. Subscription and billing
CountCal is a subscription. New subscribers can start with a free trial (currently 7 days), one for each Apple ID. Plans, prices and any launch offer are shown in the app before you buy and may vary by country. A launch or founding-member price applies to the plan you buy, and you keep it for as long as you stay subscribed to that plan.
- Free trial: the trial turns into a paid subscription at its end unless you cancel at least 24 hours before it ends. You will not be charged if you cancel in time, and your access ends when the trial ends.
- Payment: charged to your Apple ID account when the trial ends, or when you confirm a purchase without a trial.
- Auto-renewal: your subscription renews automatically for the same period and price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
- Switching plans: you can switch between monthly and yearly plans in the app (Me → Your subscription). Apple shows the exact price and when the change starts before you confirm.
- Managing and cancelling: in Me → Your subscription, or in your phone's Settings → your name → Subscriptions. Deleting the app or your account does not cancel a subscription by itself.
- Refunds: handled by Apple under its policies. We cannot issue refunds for purchases made through the App Store.
- Price changes: we will tell you in advance, and you can cancel before a new price applies.
5. Acceptable use
Please don't misuse CountCal. For example, don't try to access other people's data, disrupt or overload the service, reverse engineer the app beyond what the law allows, use it to build a competing product, or send content that is unlawful or harmful. We apply fair-use limits to everyone, including daily limits on AI entries, to keep the service reliable.
6. Your content
You own what you record in CountCal. You give us permission to store and process it only to provide and improve the service for you, as described in the Privacy Policy. You can export or delete your data at any time.
7. Our rights
The app, its design, name, logo and content belong to CountCal. We give you a personal, non-transferable licence to use the app on your devices for your own use, in line with these terms and the rules of the app store you downloaded it from.
8. Disclaimers and liability
We work hard to keep CountCal accurate and available, but it is provided "as is" and "as available", without guarantees that it will be error-free or uninterrupted, or that estimates will be 100% accurate. To the fullest extent the law allows, we are not liable for indirect or consequential loss, or for decisions you make based on the app. Our total liability to you is limited to the amount you paid for CountCal in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be excluded.
9. Ending your account
You can stop using CountCal and delete your account at any time from Me → Delete account. Cancel your subscription first, so you are not charged again. We may suspend or close an account that seriously or repeatedly breaks these terms, and will tell you why where we can.
10. Law and disputes
These terms are governed by the laws of the United Arab Emirates. If a dispute arises, please contact us first so we can try to resolve it. Otherwise, disputes will be handled by the competent courts of the United Arab Emirates, unless the law of your country of residence gives you the right to bring a claim locally.
11. Changes
We may update these terms. We will change the date above and, for significant changes, tell you in the app before they take effect. If you keep using CountCal after that, the new terms apply.
12. Contact
Apple
If you downloaded CountCal from the App Store, Apple's Standard Licensed Application End User License Agreement also applies. Apple is not responsible for the app or its support, and has no warranty obligations beyond those the law requires.